Shipping policy

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Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

During peak periods, sales events, or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3-7 business days
Expedited Shipping: 1-3 business days
International Shipping: 7-21 business days (if applicable)

Please note that delivery times are estimates and not guaranteed.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to update after shipment.

Shipping Carriers

We partner with trusted carriers such as USPS, UPS, FedEx, DHL, and other local carriers to ensure reliable delivery.

International Shipping

We currently ship to select international destinations. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Delayed or Lost Packages

While we strive to ensure timely deliveries, unforeseen delays may occur due to weather, carrier issues, customs processing, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact us at infp@artisanaco.com and we will assist you in resolving the issue.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will work with you to resolve the issue promptly.